Doctors use their phone to dictate letters.

We knew that doctors pay for subscription but they cancel it after 3 months. I interviewed 15 medical professionals and their staff to understand their workflows.

Existing screens

Heuristic evaluation on the existing screens and userflow to understand where the problem is and what are the quick wins for us.

Collaborative ideation

Voice recognition improved & tested

I designed the new and improved voice recognition flow and 99% of users said they don’t want voice recognition.

How is this connected to other complex workflows?

Weekly design critique sessions and retros helped connecting the dots and stay aligned as a team.

Developer handoff

I set up a Figma file for collaborating with developers.